Your data, and what we do with it

Last updated: 26 August 2026

Privacy policy

Raknty operates a digital parking platform: the raknty.com website, the Raknty app, and the gate and camera systems at the sites we run. This policy describes how we handle your personal data. It follows Egypt's Law 151 of 2018 on the Protection of Personal Data.

Who is responsible for your data

The data controller is [full legal company name], commercial register number [number], registered at [address]. To contact us about your data: info@raknty.com.

What we collect

We collect what running the service requires, and no more:

• Account details: your name, your phone number, and your e-mail if you give one. The phone number is required because it is how you sign in and how we verify you.
• Verification codes: a temporary code sent to your phone at sign-in, deleted once used or expired.
• Your vehicles: plate number, governorate, vehicle type, and a nickname if you add one. The plate is what the car park recognises when you arrive.
• Parking history: which site you entered, entry and exit times, duration, and the amount charged. This is a record of your movements and we treat it as one.
• Camera reads: plate-recognition cameras read every vehicle's plate at the gate and store the number, the time, and in some cases the captured image. This happens for every vehicle entering, whether or not its owner is a Raknty user.
• Payments: the method, the amount, the payment gateway's reference, and your wallet balance and its transactions. We do not store your card details — those stay with the payment gateway.
• Device details: your platform and a notification token, so we can send you session alerts and keep you signed in.

Your location stays on your phone

The app asks for location permission for one purpose: to sort car parks by how near they are to you. That sorting happens on your phone. The coordinate is never sent to our servers and we do not store it. Refusing the permission does not stop you using the app — the sites simply appear unsorted by distance.

Why we use it

• To deliver the service you asked for: opening the gate, working out the duration and the amount, taking payment, confirming a booking.
• To contact you about a running session, an amount due, or an upcoming booking.
• For site security and to prevent abuse: camera reads confirm that the vehicle leaving is the one that entered.
• To meet a legal obligation or to answer a lawful request from a competent authority.

Who sees it

We do not sell your data, rent it, or use it for third-party advertising. We share it only with:

• The payment gateway, to process a payment — it receives the amount and a reference, not your parking history.
• The operator of the site you parked at, to the extent needed to run the car park and settle disputes.
• Our SMS provider, to send the verification code to your number.
• A court or regulator, where there is a binding legal request.

How long we keep it

• Account details: for as long as your account exists, then deleted within [30] days of a deletion request.
• Parking and payment records: [5] years, the period accounting and tax obligations require.
• Camera reads and their images: [90] days, unless tied to an open dispute or violation.
• Verification codes: deleted once used, or within minutes of expiry.

Your rights

Law 151 of 2018 gives you the right to know what we hold about you, to get a copy of it, to correct what is wrong, to ask for it to be deleted, to withdraw your consent, and to object to a particular use. To exercise any of these, write to info@raknty.com and we will answer within [30] days. If our answer does not satisfy you, you may complain to Egypt's Personal Data Protection Centre.

A note on deletion

Deleting your account deletes your name, your number and your vehicles. It does not delete payment records the law requires us to keep, nor camera reads captured of the vehicle itself independently of your account — those go when their own retention period ends.

Security

Traffic to the site and the app is encrypted, passwords are stored hashed rather than readable, and database access is limited to those whose work needs it. No system is perfectly secure; if a breach affects your data we will notify you and the competent authority as the law requires.

Children

The service is for people who drive. It is not directed at anyone under 18 and we do not knowingly collect their data.

Changes to this policy

When something material changes we will update the date at the top of this page and tell you in the app before the change takes effect.